How can I receive a quotation?

If you would like to receive a quotation for any of the products detailed on the website or have a query about our terms and conditions of booking, please contact one of our office team who will be happy to assist in any way possible.

When is the best time to book?

Book early to achieve the best value and price and keep your tour manager informed as to your progress as he/she may be able to hold options and reserve elements of your tour (on a non-obligation basis) to help preserve the price.

How can I book my tour?

To book your tour, simply request a booking form from your Netfest Tour
Manager. Read our terms and conditions, ensure you fully understand the
exact nature and specifications of the tour you are booking, then sign and return a copy of the booking form with the appropriate deposit payment. Remember no reservations will be made on your behalf until:
1) We have received a signed and completed booking form with the
appropriate deposit payment as agreed with your tour manager.
2) Your booking has been accepted by us and a confirmation invoice has
been issued. No bookings will be confirmed until we have a contract signed by you as the group leader and cleared deposit payment.

Can I change my group size after booking?

Fluctuations in the size of your group impact on the cost of your tour, for
example coach groups need to consist of 35+ to achieve best value. See
your quotation for booking thresholds. Any change in your numbers before or after you have booked will impact on your overall price per person.

Can I change passenger names after booking?

For all passengers SET charge a standard name change fee of £10 per
passenger for changes made 28 days or more prior to tour. After this
period all name changes will be charged £20 per passenger up until point
of travel. Further fees may be charged by airlines.

What will be included in my package as standard?

• Accommodation as described in our quotation invoice or provisional
booking invoice.
• Meals as indicated in our provisional quotation invoice or provisional
booking invoice (Frequently an option of a different meal basis is
available.)
• Air or coach travel as specified including all security charges and taxes
but excluding departure taxes only payable locally.
• UK air passenger duty on air tours.
• All foreign air taxes that can be prepaid.
• Excursion arrangements as outlined in quotation invoice or provisional
booking invoice.
• Information packs for group leaders.
• VAT at current rates where applicable.

What is not included in my package as standard?

• Meals en route, unless specifically stated.
• Entrance fees, boat trips, guides etc unless specifically stated.
• Drinks with meals, other than breakfast.
• The cost of a full passport, as required by the country to be visited.
• The cost of visas and immigration taxes.
• Departure taxes which can only be paid locally.
• Transfers for excursions unless specifically included.
• Gratuities or gifts for guides etc unless specifically included.
• Hotel damage deposit – refundable at the end of your stay (subject
to no damage) May not be required in some resorts.

Who is responsible for visa, passport and permission?

As tour leader you are directly reponsible for all of the above. While your tour manager will advise you as best he/she can, your specific
passport and visa requirements, and other immigration requirements are
your responsibility and you should confirm these with the relevant
Embassies and/or Consulates. You may also require permission from the
sporting body (e.g. The RFU) or local authority to which your club or school side is affiliated. Please ensure you do this in advance of your departure or it may jeopardise your existing insurance arrangements.

Is insurance included in my package?

Although SET do not offer insurance as part of your package deal; we do have links with Endsleigh insurers who we reccomend as one of the cheapest travel insurers. Setting up insurance with Endsleigh is a simple online process and we can send you the relevant links to help get you insured.